Cisco deploys personal AI agents to 90,000 employees

Cisco has rolled out personal AI agents, branded as Cisco My Agent, to over 90,000 employees. DJ Sampath, General Manager of AI Software and Platform at Cisco, stated that token usage skyrocketed to two trillion tokens in a single week. Primary use cases include retrieving internal documents, executing scheduled tasks for daily briefs, and automating meeting workflows. The agents hook into WebEx APIs to transcribe meetings, summarize notes, and track action items. Non-engineering staff use the agents to generate on-the-fly dashboards by connecting to Salesforce to retrieve pipeline status and customer touchpoints. Engineers use the agents to manage remote Codex instances over VPN and track JIRA tickets. The rollout required a multi-tenancy architecture to ensure agent isolation and a skill scan process to verify that user-imported skills and tools are not malicious or vulnerable. Sampath argued that the rollout demonstrates a fundamental mindset shift where IT teams act as accelerators rather than blockers, leveraging AI to drive valuable work across all departments.