Everything on Growth Operations

Manual, high-touch onboarding ensures quality control and deep workflow insights. Scaling this via dedicated specialists maintains high retention and net promoter scores without relying on founder charisma.

Impact: Drives superior activation, retention, and word-of-mouth growth by ensuring every user achieves an "aha" moment.

— from Superhuman's Game Design and PMF Strategies · a16z Podcast· May 21, 2026