Everything on Ethics & Safety

Stricter safety guardrails in AI models have resulted in less engaging interactions, leading to user dissatisfaction and a perception of betrayal. This illustrates the trade-off between regulatory compliance and user engagement in emotional AI.

Impact: Companies must balance safety requirements with user experience, as overly restrictive guardrails can drive users to less regulated competitors.

— from AI Digital Twins and the Ethics of Emotional Dependency · FT Tech Tonic· Mar 18, 2026