Everything on Business Performance

Delight correlates directly with retention, revenue, and referral metrics, with potential to double these KPIs. This data proves emotional design is a revenue driver, not just a design preference.

Impact: Enables product leaders to secure executive buy-in by linking emotional initiatives to tangible financial outcomes and growth metrics.

— from Product Delight: B2H Strategy, AI Humanization, and Metrics · Product Momentum Podcast· Jun 19, 2026